E-Learning Online Courses from Olyvetree

Welcome to Olyvetree’s new E-Learning Suite. These are one-to-one, tutor led, interactive online training courses designed to work at the pace required by each individual.
Some of our courses are unique to specific industries such as Care, Child Care, Private Security, Food Safety & Hygiene and Construction. By clicking on any of the courses listed, you will be directed to our entire E-Learning Course Directory, where you can purchase your chosen course. If it is not listed on either of the pages, please let us know as we may still be able to provide it for you.

If you are interested in bulk purchases for your staff, these can be arranged at discounted rates AND remember, we also create and deliver customised management training on a wide range of employment related topics so call or email now to discuss your requirements.

OUR COMMITMENT TO PROVIDING A TOTAL PEOPLE SOLUTION FOR YOUR BUSINESS.
Business Skills

Your Company should be committed to providing a working environment free from harassment and bullying and ensuring all staff are treated, and treat others, with dignity and respect.

This course covers the commitments that will be laid out in your company’s anti-harassment and bullying policy. It then explains the differences between harassment and bullying, the steps that can be taken if either of these occur in or out of work, and some case studies to illustrate the points covered throughout the course.

Course price: £35

The Confederation of British Industry estimates that the cost of workplace conflict is around £33 Billion each year. It also estimates that up to 20% of leaders time is spent dealing with conflict and then there are the intangible costs such as reduction in loyalty, commitment, motivation, teamwork
and morale.

This course starts by explaining what constitutes conflict in the workplace before moving on to look at some of the most common causes and the effects this can have on the workforce.

Course price: £35

Customer service is the act of taking care of the customer’s needs by providing and delivering professional, helpful, high quality service and assistance before, during, and after the customer’s requirements are met.

But how is this done? How do you ensure it’s consistent across your business? What are the benefits of delivering great customer service?

Course price: £35

Effective businesses encourage the development ofositive relationships between managers and employees, as well as amongst co-workers. Establishing and maintaining good work relationships is the key to a positive workplace, and it doesn’t have to take a lot of time.

This course will define employee relations and cover the many benefits good relations can bring to an organisation.

Course price: £35

Developing Teamwork is all about building stronger relationships within your team by getting to know each other better and creating the foundations for an exceptionally high performing group of people.

This course explains in detail what team working is and covers some of the basic principles for putting together a group of people who will work well together. It then goes on to cover conflict within teams, explaining some of the reasons conflict occurs and some strategies for managing it.

Course price: £35

The aims of the disciplinary procedure are to provide a framework within which managers can work with employees to maintain satisfactory standards of conduct and to encourage improvement when necessary.

This course covers the aims of the disciplinary procedure, penalties including investigations, allegations and suspensions, procedures for carrying out hearings, and appeals.

Course price: £35

Effective delegation is an essential skill to learn if you want to be an effective manager. After all, the best managers don’t strive to be super-heroes.

Instead, they are exceptional at picking good people to do what they need to have done, and then letting them get on with it.

Course price: £35

We’ve all heard and used the words ‘equality’ and ‘diversity’ before but what do they actually mean and how do they affect you as an employer or employee?

Well if you take the words on their own they are actually quite different, equality is the state of being equal, especially in rights and opportunities. Diversity is the state of being different or varied.

Course price: £35

Facebook is the world’s largest social network. With over a billion users it’s very likely that a proportion of your target customer audience will have a Facebook account.

In the ‘Social Media for Business’ course you’ll have been encouraged to research and investigate the preferred social media platforms used by your target audience, so you should have a good idea at this point if Facebook is one of the right platforms for you.

Course price: £35

The General Data Protection Regulation (GDPR) is designed to strengthen and unify the principles of
data protection for all individuals within the European Union and the European Economic Area.

The GDPR is an incredibly important change to data privacy regulations so understanding its correct implementation is vital for all UK businesses and organisations, and particularly for staff who regularly deal with personal data.

Course price: £35

Emotional Intelligence is a set of emotional and social skills that collectively establish how well you perceive and express yourself, maintain social relationships and cope with challenges. It’s not just a passing management fad, in fact it is based on a great body of data, based on studies of tens of thousands of working people taken from a wide range of industries.

The research shows which qualities make a star performer and while Emotional Intelligence isn’t the sole predictor of performance potential, it has been proven to be a key indicator in this area.

Course price: £35

A leader doesn’t necessarily have to be a ‘manager’, but it’s difficult to see how a manager could be truly effective without having at least some leadership skills. This course will introduce you to some of the import techniques and theories that can help you to improve your leadership skills and be more effective in your role.

Course price: £35

LinkedIn is a very well established and respected social network with over 259 million users in more than 200 countries. It’s known as “Facebook in a Suit” or the most professional level of Social networking for businesses.

LinkedIn is a very valuable tool to find the key decision makers within certain companies. It’s used for finding the best point of contact, gaining familiarity with their background before a call or sales pitch, making such contact much more effective.

Course price: £90

I think everyone would agree that poorly called or run meetings waste valuable time for any organisation. This course will show you how to run meetings effectively and improve your ability to instigate actions that are quick and efficient.

The course starts with some basic definitions and statistics that outline how important running meetings effectively can be.

Course price: £35

Employee absence can be costly in terms of both lost time and money. It impacts businesses, managers, and colleagues in ways that range from them having to take on extra work or undertake additional training, to experiencing additional stress and a drop in morale.

This course will help you to understand the different types of absence and Identify ways of measuring absence. It covers why you should complete return-to-work forms and how to conduct effective return-to-work meetings.

Course price: £35

Negotiation is a basic means of getting what you want from others. It’s a back and forth communication designed to reach an agreement when you and the other side have some interests that are shared and others that are opposed.

This course covers the basics of what constitutes a negotiation, the key stages of a negotiation, skills you can apply to your negotiations and some practical advice so you can bring all of this together and become a more effective negotiator.

Course price: £35

Setting clear and precise goals and objectives ensure that everyone is working towards the same goal, allowing for business and personal growth. Objectives clarify priorities and allow employees to allocate their time and resources more effectively.

They also introduce a way of understanding how work will be measured and evaluated, thus enabling employees to evaluate their own performance, and make adjustments as necessary.

Course price: £35

Giving a successful presentation can be one of the hardest parts of many people’s jobs. Ultimately preparation will be the key to success when it comes to giving a presentation, but how do you make sure you are prepared enough?

What about the structure? The content? How should you use visual aids?

Course price: £35

The effective management of projects is an essential skill in many workplaces. Correct control of stages and different aspects of projects helps to increase the chances of projects being successful.

There are many tools and approaches to managing projects, from a simple ‘to do’ list, to complex methodologies.

Course price: £35

The course will start by providing an overview of the basic rules for sales people, along with the right mindset, self-assessment and the goals you’ll need in the short, medium and long term.

It’ll cover cold calling, including how to prepare, what to say and how to deal with gatekeepers as well as walking you through a typical face-to-face meeting.

Course price: £35

The Health and Safety Executive states that ‘work related stress develops because a person is unable to cope with the demands being placed on them’. This can come from any aspect of their life but it often comes from demands placed on them at work.

So why is stress a problem in the workplace? Well the latest estimates show the total number of cases of work related stress depression or anxiety account for 39% of all work related illness.

Course price: £35

In any organisation, the traditional model of strict command and control wastes a significant amount
of time and money. Mutual trust, employee motivation and readiness to perform can easily be undermined.

Performance management, on the other hand, offers a different, much more effective approach. In formal terms, performance management involves the achievement of performance targets through the effective management of people and the environment in which they operate.

Course price: £35

Right now, potential customers will be searching for your products and services ‐ and if they don’t find their way to your site, you could be deferring them to a competitor.

Imagine if your website could rank above your competitors’, using the kind of search terms that turn your visitor traffic into revenue. When it’s done well, search engine marketing can give search engines exactly what they need to put your website in a prime position on Search Engine Results Pages.

Course price: £149

Sexual harassment is unwanted conduct of a sexual nature. Experiencing sexual harassment can be one of the most difficult situations a worker can face, however it should not be happening and all workers are protected by law from sexual harassment.

Handling accusations of sexual harassment can be difficult, and if not done correctly can lead to the company being held liable along with the perpetrator of the harassment.

Course price: £35

The Internet has changed our lives both personally and commercially. The boundaries between personal and business communication are now much less defined.

Three quarters of us in the developed world use the internet and Social media has become a serious business marketing technique with over 90% of businesses with an in‐house marketing department using social media for marketing and committing up to 20% of marketers time in that direction. So far as your social media audience in concerned, 43% of people aged 20‐29 spend more than 10 hours a week on social media sites.

Course price: £149

Good Time Management will improve and enhance the time spent in the workplace and can even go a long way to improving the quality of the work you produce.

For most people however this is easier said than done. We’ve all experienced that feeling of having more work to do than we can possibly complete in the time we have. This can lead to increased stress, dissatisfaction and demoralisation.

Course price: £35

Twitter is a social media platform that is used by a wide range of people, from celebrities, who use it to communicate with their fans to companies and brands who can use it to engage their customers and attract new ones.

It is also used by people for the social aspect – to chat and share information
with friends. In fact, there is no restriction to who or what can have a Twitter account and often a larger company such as Starbucks will also have individual accounts for each product such as Frappuccino’s and even individual store locations.

Course price: £90

Health & Safety

Our display screen equipment courses are aimed at users of display screen equipment (DSE) and those responsible for assessing display screen equipment. A ‘user’, is anyone who regularly uses display screen equipment for a significant part of their normal work.

In practice, if you use display screen equipment continuously for more than one hour a day, then you’re a ‘user’.

Course price: £35

Current legislation, The Regulatory Reform (Fire Safety) Order 2005, applies to all workplaces regardless of the number of employees and requires employers to provide adequate training in fire awareness for all members of their staff.

Our online fire safety training courses are aimed at all employees to assist them in identifying and reducing the risk that fire presents in the workplace.

Course price: £25

This course defines behavioural safety and explains the origins of the concept. It covers how it can be implemented in the workplace and some of the potential benefits. It includes analysis of some examples of ‘at risk behaviours’ and some examples of ways you can measure how well your organisation is doing when it comes to safety.

Finally it touches on some of the key laws regarding health and safety in the workplace and how to ensure positive workforce attitudes.

Course price: £35

This course covers what you need to know about the Control of Substances Hazardous to Health (COSHH). It’s aimed at anyone who is exposed to Substances Hazardous to Health at work, as well as line managers with responsibility for such people.

So what do we mean by ‘Substances Hazardous to Health’? In legal terms, these are substances that are classified as “very toxic, toxic, harmful, corrosive or Irritant” under the Classification, Labelling and Packaging Regulation (CLP).

Course price: £35

Our display screen equipment courses are aimed at users of display screen equipment (DSE) and those responsible for assessing display screen equipment. A ‘user’, is anyone who regularly uses display screen equipment for a significant part of their normal work. In practice, if you use display screen equipment continuously for more than one hour a day, then you’re a ‘user’.

The first thing most people think of is a computer monitor. But that’s not the only thing it refers to Display screen equipment could also mean laptops, tablet PCs, televisions, smartphones, CNC control pads, portable diagnostic screens or equipment containing cathode ray tubes, or CRTs.

Course price: £25

What is Emergency First Aid? Well it’s exactly that, the first aid to be offered if an incident occurs. Not many of us are confronted with scenes of blood and gore in our everyday lives – so usually first aid could be as simple as sticking a plaster on a small cut.

But what if you did find yourself confronted with a more serious situation. This Emergency aid course will highlight some of the most common situations that you might come across and the actions that you can take to help.

Course price: £35

Current legislation, The Regulatory Reform (Fire Safety) Order 2005, applies to all workplaces regardless of the number of employees and requires employers to provide adequate training in fire awareness for all members of their staff.

Our online fire safety training courses are aimed at all employees to assist them in identifying and reducing the risk that fire presents in the workplace.

Course price: £25

Current legislation, The Regulatory Reform (Fire Safety) Order 2005, applies to all workplaces regardless of the number of employees and requires employers to provide adequate training in fire awareness for all members of their staff.

Our online fire safety training courses are aimed at all employees to assist them in identifying and reducing the risk that fire presents in the workplace.

Course price: £35

Every day, thousands of people are exposed to situations where they are left alone in work premises, or when visiting members of the public during their working day. There are many risks associated with working in isolation and without the support of colleagues, including accidents and violence.

This course acts as an introduction to personal safety for lone workers and applies to those that work alone within business premises, mobile workers and homeworkers.

Course price: £35

Risk assessment is a systematic method of looking at work activities, and considering the things that could cause significant harm to people, property or the environment.

The most important purpose of risk assessments is to help prevent accidents and ensure the safety of employees and anyone affected by workplace activities.

Course price: £35

Manual handling, or to be accurate, incorrect manual handling, is one of the most common causes of injury at work. To try and combat manual handling problems, the Manual Handling Operations Regulations were introduced.

The Regulations lay out duties for both employees and employers. They give a general requirement that employees must be trained to manually handle correctly including the use of any equipment their employer provides to handle loads safely.

Course price: £35

Slips, trips and falls account for almost a third of non fatal injuries at work. It is a widely held belief that with just a few minor changes to working practices and attitudes this could be reduced significantly.

This course will introduce you to some of the statistics relating to slips, trips and falls and dispel some of the myths surrounding them. It also touches on the law as it relates to slips, trips and falls.

Course price: £35

This course is aimed at anyone who undertakes work at height, or who employs people who regularly work at height.

The term work at height applies to a wide range of situations ranging from the obvious ones like working on platforms, ladders, scaffolds or stages to working alongside deep trenches. This is because the crucial thing to understand about work at height is that it’s not how far you climb, but how far you can fall.

Course price: £35

At the end of this course you’ll be able to demonstrate your understanding of the control measures to be followed when working in, or near to, confined spaces as detailed in a safe working procedure.

This course will cover the legislation associates with working in confined spaces. What counts as a confined space, the potential hazards, safe operating procedures, emergency procedures and rescue.

Course price: £35

Working safely is in the interest and concern of all staff, both employers and employees. Health and safety is one of the few areas where the law places specific duties specifically on employees so a knowledge of where this applies and how to ensure that it is adhered to is vital to protect individuals and businesses.

Most workers feel that accidents are something that only happens to other people. The reality is that too many workers are coming to harm by not observing Health and Safety laws and not working to safe systems of work.

Course price: £65

This course covers general health and safety issues that apply to a wide range of types of businesses and sectors, from office and retail environments to workshops and factories.

The wide range of topics covered makes this a great course to act as an introduction to health and safety in the workplace that can then be built on with more detailed courses that cover specific hazards that employees might come into contact with in specific workplaces. This makes it a useful part of the induction process.

Course price: £35

Business Skills

Health & Safety

Approved & Certified Online Training

There is a huge variety of topics available and every course has been designed, approved and certified by professionals and professional bodies. Upon successful completion of a course, individuals receive a personalised certificate demonstrating their competence in the chosen subject. The courses are interesting, fun and can be completed anywhere and at any time as long as you have an internet connection.

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Cost Effective Training

They are a great way of providing cost effective training for your business, your managers and your staff whilst demonstrating a real commitment to developing your people and ensuring your business is compliant and safe.

Your staff will have lots of valuable information at their fingertips to support them in their everyday working lives. They also work really well as part of a new employee’s Induction into your business.

Get in touch & let’s talk

Find out more

Each course provides an opportunity to go over the learning content as often as required so that every person gets the optimum learning experience.

So read on … and choose a topic to study and if you would like more information on our ‘face-to-face’ management training opportunities, please get in touch by calling 01202 835963 or emailing training@olyvetree.com.

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What our clients say

Train people well enough so they can leave; Treat them well enough so they don’t want to.- Richard Branson
Attitude is a little thing that makes a big difference.- Winston Churchill
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